Settings

What’s on the Settings Page#

Open Settings from the xDiscount links in your Shopify admin sidebar. The page heading is Settings.

A row of tabs sits at the top. All shows every section on one scrolling page, and that is what you land on. The other three narrow the page to one section at a time.

Under All, each section’s heading sits to the left of its card. When you pick one tab, the tab itself is the title, so the card fills the width with no heading beside it. Each section carries a badge with a small info button beside it. The info button opens a sentence explaining what that badge actually means, and it opens on keyboard focus as well as on hover.

Storefront Offer Card#

The offer card shows shoppers a discount on the product page. It reads the same configuration the checkout discount reads, so what a shopper is shown and what they are charged cannot drift apart.

Included on Every Plan#

The offer card is included on every plan, Free included. Whatever plan you are on, this section offers the same controls, Add to theme, Open theme editor and Check again, described below.

A badge reading Not on your plan can only appear if your subscription is on a plan the app does not recognise. If you ever see it, click Refresh plan under Plans & billing, and if it stays, tell us.

What the Section Shows#

A status badge, your live theme’s name when it could be read, and buttons.

To add the card:

Once the block is on your theme:

Uninstall does not remove the block for you, and the card says so before you press it:

Removing the block is done in your theme editor, Shopify gives apps no way to do it for you. Uninstall opens it on your product template, delete the xDiscount offer block there and this badge updates on its own.

The Settings Inside the Theme Editor#

The xDiscount offer block’s own settings live in the theme editor, not in xDiscount, and they are grouped under Text, Colours, Size and spacing and Display. Every colour is blank by default, which means “inherit your theme”, and the two size ranges default to the numbers the card already used, so a fresh install looks exactly as it did before.

The full list, with defaults, is in The storefront offer card.

What the Card Does and Does Not Show#

• It renders nothing at all on a product with no live offer. No empty box, no placeholder.
• It shows one tile per in-window discount, carrying the discount’s name and its value: 20% off, $10.00 off in your store’s own money format, Free shipping, or Free gift. Clicking a tile opens a window with the conditions attached to that discount in plain words.
• For a Buy X get Y discount the tile carries a gift button that opens the gift window. This is the only way a gift reaches the cart, because a discount on its own cannot add an item, so a Buy X get Y offer without this block on your theme can never be claimed.
• If a shopper is browsing in a currency that is not your store’s, amounts print as your own figure with your store’s currency code appended, for example 10 EUR off, instead of being converted. Showing your number wearing their symbol would be a lie about the price.
• If a discount’s dates cannot be read for any reason, the card treats that bound as absent and still shows the offer. Checkout is the opposite: anything it cannot read with confidence, it refuses to discount.

Plans and Billing#

Usage This Period#

The section opens with a card headed Usage this period. On its right sits your plan’s badge with an info button beside it, and a Refresh plan link. The badge is one of three things, and the info button says which.

Paused and Couldn’t check are the two states merchants most often read as each other, which is why each gets its own sentence.

Under the heading you see one of:

• A spinner while your plan is being read.
• We couldn’t read your plan just now. Your discounts keep working either way, this only affects what’s shown here. with a Try again button. Your plan is never invented from a failed read. The plan cards below fall back to marking Free as Current until a read succeeds, so click Try again before believing that badge.
• Two rows, each a label on the left and used against limit on the right. Active discounts, for example 2 / 3 on Free or 12 / Unlimited on Growth. And Discounted orders (this period), for example 412 / 2,500, with a progress bar under it.

Below the rows, when they apply:

• On a paid plan, a line reading USD 6.30 of USD 150.00 usage charges this period.
• If orders have gone past your spending limit, a warning: N discounted orders have gone past your spending limit and weren’t charged. Your discounts are still running, raise the limit to resume billing. with a Raise my limit button.
• On a test install, a banner: This is a test install. You can subscribe and cancel freely, no card is ever charged.

The Plan Cards#

Four cards, always in this order. The one you are on carries a green Current badge next to its name. Each card shows its price as $19 /mo, with Free showing $0 /mo, one full-width button, a rule, and then what the plan includes, each line with a green check.

The extra-order line is the last line of each paid card’s list. The maximum is Shopify’s spending cap: past it nothing more is charged until you approve a higher limit.

The button on each card:

• Current plan, greyed out, on the plan you are on.
• Upgrade, on every plan above yours. It sends you to Shopify’s own approval screen, and nothing changes until you approve it there.
• Downgrade, on every plan below yours, including Free when you are on a paid plan. Moving to Free cancels your subscription. There is no confirmation prompt, you get the message Your plan was cancelled. and the plan is re-read.

At the bottom of the section: Prices in USD, billed through Shopify. Beyond your plan’s allowance you’re billed per discounted order, an order only counts when xDiscount actually reduced its price, and never past the cap without asking you first.

What a Plan Change Does to Your Storefront#

Connect AI#

Connect your own AI assistant to create and manage discounts. Anything it creates arrives as a draft, it can never publish a discount without you.

The section also states, every time: You bring your own assistant. We store no provider keys and charge nothing extra for it.

Available on Every Plan#

Connect AI is available on every plan, Free included. The section always offers Generate a key.

To connect:

Status Badges#

A key that exists is not a connection. That distinction is the one merchants get wrong, and it is why the two states have different badges. Key created, not used yet means the problem is on your client’s side, not ours.

Replacing and Revoking a Key#

Once a key exists the button becomes Generate a new key, and a red Revoke appears below it. Revoke has no confirmation step and takes effect on the very next request. It stays available whatever plan you are on, so a key created earlier can always be cut off.

Support#

Where to go next, and how to reach us if something looks wrong.

This section holds one button, Back to discounts.

To actually reach us, use the floating help button, the round chat button in the bottom-right corner of every screen. It opens Help and support, with a How to use tab of links into these guides and a Questions tab that emails us. See Troubleshooting and FAQ, under “I can’t find help”.

Messages You May See on This Page#